Frequently asked questions.

No, never. Get An IT Guy is coaching only. We teach, advise, and provide templates and walkthroughs — but you (or someone on your team) does the actual clicking. This is what keeps the price affordable and you in control of your own systems.

We're not a 24/7 helpdesk. For after-hours emergencies you'll want a relationship with a local IT firm or your software vendor's support line — and we'll coach you on building those relationships proactively. If 24/7 emergency response is critical to your business, you genuinely need an MSP, not coaching.

Perfect — that's exactly who this is built for. The videos, templates, and coaching calls are all in plain English. No jargon. If we use a technical term, we explain it.

An MSP runs your IT for you — they have admin access, fix things remotely, deploy patches, and respond to tickets. They cost $100–$300/seat/month and require contracts. We coach you to do those things yourself, with the templates, training, and community to make it manageable.

Most solo owners and 1–3 person businesses start with Essentials ($97/mo). 3–6 person teams who want policies and quarterly workshops do best on Foundation ($197/mo). Established 6–10 person businesses that want a strategic IT roadmap pick Strategy ($297/mo). Pick where you are today — you can always upgrade.

No. Cancel anytime, takes effect at the end of your billing period.

A one-time onboarding session where we orient you to the community, video library, and templates relevant to your business — plus we help you complete your first IT health self-assessment. Non-refundable.

Monthly plans: no refunds, but you can cancel anytime to stop future billing. The setup fee is non-refundable. We'd rather be upfront than surprise anyone.

Switch anytime. Changes take effect at your next billing cycle. No additional setup fee for switching.

Monthly Q&A: 2nd Wednesday of each month, 12pm ET (1 hour). Plan C weekly check-ins: every Friday, 12:30pm ET (30 min). All calls are recorded and replays are posted within 24 hours.

No problem. Watch the replay (always posted), and Plan B/C members can submit questions in advance for the next call. The community is also active between calls.

Yes — a single membership covers everyone in your business (up to 10 people). Add as many seats to the community and live calls as you like.

No. Both Password Manager Program and Security Awareness Training are optional. Most members start with the core plan and add later when they're ready.

Count the people on your team who'll be receiving the program (using the password manager, or going through the security training). Multiply by $3. That's the monthly add-on cost. A 5-person team = $15/mo per add-on.

Yes. Solo operators are a sweet spot for Essentials. You get the peace of mind of doing IT properly without paying for an MSP you don't need.

Maybe. The plans are designed for businesses up to 10 staff. Above that, complexity tends to outgrow what coaching alone can support — you might be better served by a hybrid (coaching for strategy + an MSP for day-to-day). Contact us and we'll be honest about whether we're a fit.

Plans B and C include compliance awareness checklists and roadmaps. Important: we can coach you through compliance principles, but a coaching membership is not a substitute for a qualified compliance auditor or assessor. We'll help you know what questions to ask.